Questions, answered straight.

You pay for the review — medication only if prescribed — charged once the review is complete, whether or not treatment is approved. Monthly plan renewal reminders arrive 7 and 3 days ahead, showing the amount due and your renewal date.

No. A plan is not insurance. It covers the online care and follow-up described on its plan page, and it does not replace health insurance. You can hold a plan and insurance at the same time — they cover different things.

No. The visit fee is cash-pay, and we do not bill insurance for it. You can request a superbill — an itemised receipt you submit to your insurer yourself — but reimbursement is not promised. HSA and FSA cards are accepted.

Yes, it can. Medication may be covered by your insurance at your own pharmacy, subject to your plan’s coverage. Your pharmacy checks coverage when the prescription arrives. That is one reason pickup suits a first fill.

Yes — anytime, in the same secure place you started, with no call required. Pausing for a trip, an off-season, or a break in routine is welcome, and you can restart when you are ready without starting over.

No. A prescription is never promised. Your Clinician decides after review, based on your health history, current medicines, and any photos, readings, or video assessment safe care needs. Needing more information first is part of safe review, not a refusal.

You get the reason in plain language, plus the safest next step — a video visit, in-person care at our Denton clinic, urgent care, or care with your own Clinician. How decisions are made is explained on Texas Eligibility.

No. Labs and in-person care are separate from your plan unless stated before you confirm. Our Denton clinic provides labs, exams, and blood-pressure checks that support your online care. When a lab is needed, its cost is confirmed with you before you commit.

Notifications and billing descriptors use neutral wording, with no condition names. This public page collects no health information. Your intake, ID check, and messages stay in the secure system, where only your care team can open them. Health data is never sold.

Care in English, Nepali, and Hindi. Spanish available with an interpreter. Tell us when you start, and interpreter support is arranged for calls and video visits.

You name your own pharmacy for pickup, or choose mail — full detail on Pharmacy Options.

Your prescription is sent to the pharmacy you named — see Pharmacy Options.

Yes, for most medications — see Pharmacy Options for limits and how mail works.

Yes, for a future fill — see Pharmacy Options.

To confirm identity, age, and Texas licensing — see Texas Eligibility and How It Works.

Adults 18 and older located in Texas — see Texas Eligibility.

A plain list of care that stays in person — see Texas Eligibility.

You must be in Texas when care happens — see Texas Eligibility.

From questionnaire to Clinician review to your answer — see How It Works.

By text and email at each status change — see How It Works.

It depends on your concern and what your Clinician needs to see — see Video Visits.

A private space and a phone, tablet, or computer with a camera — see Video Visits for setup and booking.

No — you start a questionnaire anytime. Booking applies to video visits — see Video Visits.

EVOLVE HEALTH SERVICES PLLC, 2442 Lillian Miller Pkwy Suite 115, Denton, TX 76205. Denton clinic hours: Mon–Fri 7 AM–5 PM. Phone: (940) 257-2002. Online care starts anytime.

Online care is not for emergencies — call 911. For a mental health crisis, call or text 988. For urgent concerns during clinic hours, call (940) 257-2002.